Software & Technology Services

The Challenge

A technology services software company with offices in 3 international and 5 domestic locations, desired to ensure consistent and seamless access to their network services across its locations. They had increased the bandwidth at many of their sites, especially since some of their applications needed high performance infrastructure.

Their IT infrastructure included cloud services, on-premise virtualized servers and network connectivity using high speed networks.

Though the company invested in a reliable IT infrastructure with the goal of ensuring business productivity, the IT team however faced challenges as the company rolled-out their enhanced facilities:

• Failures and erratic performance of their business applications occurred during peak-hours, leading to loss of productivity
• Higher number of trouble tickets were received from users, despite having made investments in IT infrastructure upgrades
• Finger pointing between different IT teams led to frequent hand-offs between them

Cloudmon platform and its benefits

After the IT team began searching for a solution that would help gain visibility of their network traffic. They decided to deploy Veryx Cloudmon.

“Deployment of Veryx Cloudmon provided us immediate visibility of the network, resulting in improved confidence in knowing and managing our network” said the IT head at the company. “We no longer have to monitor each individual firewall and network switch.”

Quick Overview of Cloudmon for Network Monitoring

Performance

Cloudmon monitors LANs and WAN connecting to application endpoints with its synthetic monitoring capabilities, without the need for additional tools. Cloudmon measures availability, loss, response time and jitter and provides hop-by-hop visibility of these parameters to aid in fast trouble-shooting

Top Users

Cloudmon monitors the traffic and shows how much traffic traversing to and from specific users, over various time-periods. This could indicate that traffic from some users are possibly starving business-critical applications of the needed bandwidth.

Top Conversations

Cloudmon monitors traffic at user level and provides deep insight into usage patterns, whether regarding applications, bandwidth, conversations etc.

Bandwidth usage

Cloudmon provides deep insight into bandwidth usage across users, applications, conversations etc determined from different points in the network

Integration with ITSM tools

Cloudmon can be integrated with a wide variety of ITSM tools for automatically raising tickets. Cloudmon supports Slack, Teams and many popular help desk tools such as Zoho Desk.

Cloudmon Overview

Cloudmon provides a unified IT observability with proactive monitoring of applications, servers, networks and end-points across cloud and on-premises, results in fewer trouble tickets and better service levels, at lower costs.

KEY FEATURES

Digital Experience Monitoring

• Performance monitoring of end user devices, Wi-Fi, LAN, WAN health and network path
• Monitoring of application response times of business applications
• Branch site level monitoring and hop-by-hop troubleshooting capabilities.

Server and Virtualization Monitoring

• Observe the health and performance of servers and their operating systems and processes.
• Observe health and performance of Hyper-V, VMware (vCenter, ESXi, Cluster, Resource pool and Datastore).
• Observe the health and performance of virtual machines and dockers.

About Cloudmon

Cloudmon is developed by Veryx Technologies, a trusted global provider of innovative networking and cloud solution for enterprises, network service providers, and network equipment vendors for over two decades. Veryx offers solutions for IT observability, network visibility, network testing, and device testing applications. Cloudmon is recognized as a notable vendor in 2023 Gartner’s Market Guide for Infrastructure Monitoring Tools.