Managed Service Providers

Managed service providers (MSPs) deliver IT services, covering aspects such as IT infrastructure, network, application and security. These services may be provided onsite at customers’ premises, in their own data center, or in a third-party data centers. MSPs may also deliver their own native services in conjunction with third-party providers’ products and services.

MSPs need the right toolset to manage multiple customers in an optimal manner, without degradation in service levels

Here is how Cloudmon can help

Cloudmon enables MSPs to provide a unified platform providing a secure and holistic view of clients’ IT environments using a
leaner team.

Enhance Customer Experience

Resolve IT help desk issues quickly.
Proactively identify and resolve potential user desktop and application issues.
Optimize bandwidth and network performance for equitable access to applications

Ensure Reliability of Services

Track the availability of all critical services
Be on top of change requests, maintenance and patch management
Proactively identify and resolve IT issues before they impact customer users.

Improve Operational Efficiency

Streamline IT management with a centralized vendor-agnostic monitoring platform
Reduce IT costs by optimizing resource utilization.
Increase productivity with faster troubleshooting and issue resolution leading to lower mean time to repair (MTTR)

Client testimonials

Cloudmon is a comprehensive platform and helps us proactively detect problems and fix them before breakdowns occur.

- IT Head

Cloudmon enables us to monitor the digital experiences of our employees at application level – this also enables to know whether this is an isolated situation in the case of a remote employee or a problem that is being experienced by many of them.

- Network Administrator

Deploying Cloudmon resulted in higher mean time between failures (MTBF) and lower mean time to repair (MTTR).

- MSP

Top concerns for MSP IT teams

Manage IT infrastructure performance

IT infrastructure need to be managed with minimal downtime and failures. Degraded service levels affect the quality of experience, SLAs and customer satisfaction

Manage capacity and demand

Surges in demands of networking bandwidth and computing could result in degradation of application performance potentially affecting customer experience.

Availability of Software applications

Connectivity of applications from the central hub to distribution points in other geographical locations and remote users need to be closely monitored

Remote branch support

Enabling consistent experiences at branch sites and remote user devices regardless of geographic location often proves challenging.

The Cloudmon way

Identify potential problems even before they impact users.

Reduce MTTR by up to 50%

Automate remediation of frequently faced problems

Resources

Cloudmon case studies, whitepapers and blogs

Case Study

Retail

Observability Using Cloudmon

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Case Study

Healthcare

User Application Experience Monitoring Using Cloudmon

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Case Study

Financial

Branch Site Monitoring Using Cloudmon

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Case Study

Software

Software & Technology – Observability Using Cloudmon

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Explore Resources

Managed Services