The manner in which the world communicates and does business is undergoing enormous change, and the telecommunications industry continues to be at the heart of this digital transformation, as a business enabler.
Thus, telecommunications providers are eyeing a huge opportunity to serve customers’ needs in an ‘always-on’ world encompassing technologies across mobile, wire-line, cloud, IoTs and value-added services. In order to reliably deliver these services in a manner while ensuring superior value and customer experience, they need the right
Cloudmon is designed to help telecommunications companies address these concerns. It provides a holistic view of the entire environment, from computing infrastructure, network and applications to IoTs while ensuring reliable performance:
Cloudmon is a comprehensive platform and helps us proactively detect problems and fix them before breakdowns occur.
- IT Head
Cloudmon enables us to monitor the digital experiences of our employees at application level – this also enables to know whether this is an isolated situation in the case of a remote employee or a problem that is being experienced by many of them.
- Network Administrator
Deploying Cloudmon resulted in higher mean time between failures (MTBF) and lower mean time to repair (MTTR).
- MSP
Customers’ businesses rely on telco’s network supporting real-time and time-sensitive applications. Downtime and degraded performance levels affect SLAs.
Availability of customers’ business applications need to be ensured. Self-service portals help in better customer experiences.
Enabling consistent experiences across POPs for customers regardless of geographic location often proves challenging
Handling peak demands and sudden changes in demands, even while upgrades occur, should not result in noticeable degradation of performance
Identify potential problems even before they impact customers.
Reduce MTTR by up to 50%
Automate remediation of frequently faced problems
